Brand consistency with the customer service quality model

Consistency between the company's brand and the operational model of providing services is crucial in striving for extraordinary customer experiences. Consistency is a key element in the successful design of each company's operating model to provide services.

Two simple examples of "consistency" can explain this concept.

One luxury travel agency advertises itself as an expert in determining the "best fit" between holiday desires and various properties around the world. However, when consumers ask for specific hotel-related details (i.e. how convenient is the hotel in Bilbao Guggenheim?), It quickly becomes clear that service representatives are not qualified or familiar with travel destinations to serve high-end clientele. There is a visible mismatch between the identity of the "luxury" brand and the experience or training of service representatives.

Otherwise, a large credit card company advertises its service as world-class. However, invoicing disputes cannot be resolved over the phone or the Internet, instead requiring written correspondence with the evidence collected by the consumer from the merchant. Truly world-class companies deal with the same requests by phone and intervene on behalf of the client in sales representatives; require the seller to present proof, not the consumer. Because the bar for services has already been set extremely high, a new entity that is trying to attract high-end consumers must meet or outperform competitive offers. A promising high-end service, followed by a lack of it, has a more detrimental effect on loyalty than setting low expectations and consistently meeting clear standards.

Consistency encourages independent choice among potential customers, increasing the likelihood that investment in advertising, marketing and sales will bring a return in the form of revenue growth. Strong, clear brand identity reduces selling costs, chasing a huge pool of potential customers who are unlikely to switch to paying customers.

A clear brand identity associated with a consistent service strategy also sets a waiting threshold that can dramatically reduce the number and intensity of customer complaints, and thus significantly reduce the cost of handling exceptions. Consumers who know they are shopping in a bargain basket at Wal-Mart will have lower expectations than fanatical fashionists searching Manolo Blahnik's second in Century 21. Sure, they pay only $ 250 for $ 725 Tuccio Watersnake Pumps, but they want excellence is a discount packaging.

Lack of consistency can be demonstrated in a relatively subtle way, but these discontinuities are noticed by consumers, consciously and subconsciously, which causes barely noticeable anxiety or discomfort, which reduces the customer's tendency to repeat transactions. Customer deviations from the norms of loyal behavior cause at least excessive marketing costs, in the extreme case the lack of repeated transactions translates into negative oral opinions and the final collapse of the company. Restaurants, bars and nightclubs are classic canaries in a coal mine for this phenomenon. Without a solid core of recurring business (or exceptionally large repetitive tourist traffic), a restaurant without this spoken word cannot generate enough traffic through advertising alone to stay open.

Consumers easily share their expectations and quite conveniently change their requirements, entering different expectations. Parents can eat one night at Fat Duck in Bray (chosen the best restaurant in the world in 2005), and the next night take their family to the Outback Steakhouse; still seeing both these different experiences as completely satisfying. The consumer can take the Maserati Quattroporte to Central Park for a $ 2 hot dog and not feel any dissonance because their expectations are well forked. Travelers can comfortably stay in Taj, New Delhi, one night and camping under the stars in Rajasthan, the next. Consumers usually do not demand the highest luxury and sophistication from every experience, they simply demand that every experience be within the right expectations.

A company's brand identity is one of the most powerful ways to define these expectations. The second key factor is the brand support environment. If the brand identity is dispersed or dissonant and the service standards are not adapted, then the consumer is not able to settle on the basis of expectations that fit and do not set a pattern of "loyal" behavior towards this company. Transaction repeatability is reduced, and the consumer does not give a positive opinion on the buzz that is so important for long-term revenue growth.

By establishing consistency between brand identity and the service delivery model, companies can begin to set a strategy that will lead to extraordinary customer experiences.

Copyright © 2007, Lotus Pond Media

African travel tips for visiting Zambia

In Zambia, a third of the country dedicated to nature conservation, Zambia offers visitors one of the best wildlife and wildlife areas in Africa. A wide range of action adventures, from the legendary walking safari to rafting on the mighty Zambezi, allows you to enjoy nature in its wildest and most exciting.

A paradise for anglers and fishermen. Zambia has registered over 740 species of birds in magnificent scenery and offers some of the best freshwater fishing available, including excellent tiger fishing. Best of all, Zambia is one of the most stable countries in Africa, with 73 tribes living in harmony.

People are very friendly and show a rich cultural heritage during their vivid traditional ceremonies that are open to Westerners to witness their ancient and timeless mysticism.




There are three distinct seasons: August-October is warm to hot and dry, offering the best time to watch the game because there is little water; Nov-Mar is hot with rain showers, but the perfect season for bird watching, as migrants arrive from the north; and April-July, when the days are dry and warm, and the evenings and early mornings are cool – also good for watching games.


1 Kwacha = 100 Ngwee. Currency exchange takes place in authorized banks and exchange offices. American Express is widely used, with more limited use of Access / MasterCard, Diners Club and Visa. US dollar travelers checks are recommended.


220 volts, 50 Hz. The plugs are square 3-pin.


It is recommended to take precautions before arriving at hepatitis A, polio, typhoid fever, malaria (all-year risk all over the country) and yellow fever. Other health problems include dysentery, diarrheal diseases, cholera (avoid street vendors; filter and boil water), flu (risk increases throughout the year), limited medical facilities and AIDS. The climate is exacerbated by chronic sinusitis. Dust in the dry season, molds in the rainy season and pollen can affect allergies for most of the year.


English is the official language in which all media and business are conducted. There are over 73 tribal dialects, of which the main languages ​​are Bemba, Nyanja, Tonga, Luvale, Lozi, Mambwe and Tumbuka.


New Year (January 1); Youth Day (March 12); Good Friday (April 9); Easter Monday (April 12); Labor Day (May 1); African Day (May 25); Heroes Day (July 5); Unity Day (July 6); Farmers' Day (August 2); Defense Day (August 12); Independence Day (October 24); All Saints' Day (November 1); Christmas (December 25)


ebony sculptures; woven baskets; copper, brass and malachite objects; printed fabric; masks; drums; thumb pianos; xylophones; conical fish traps; clay pots. Souvenirs can be exported without restrictions, but game trophies, e.g. tooth, bone, skin, feather, etc. are subject to export permits.


Most of the followers adopt traditional animistic views, which is reflected in their social culture and customs. Shaking hands is a common form of greeting.


GMT + 2


Tips in hotels have been lifted by law, but you can expect a tip of 10 percent or include it in other bills.


South Luangwa:

The most important wildlife park in Zambia, known for its dense concentration of animals, with over 50 mammals and 400 species of birds; the Luangwa River has more hippos and crocodiles than any other river in Africa.

Liuwa plains:

A scene of dramatic migrations of the blue wildebeest accompanied by predators a lion, leopard, cheetah and endangered wild dog.


One of the largest parks in Africa, with huge herds of antelopes and magnificent views of lions on the northern plains of Busanga; the apartments have high concentrations of water birds.

Bangweulu wetlands:

Flood plains are known for their high concentrations of water birds, of which millions feed on nutrient-rich shallows; also attracts thousands of endemic velvet black lechwe antelope.

Lochinvar National Park:

Considered a world record in the highest diversity of bird species (428 on just 410 square kilometers); more than 30,000 Kechue lechwe antelopes roam here, which are nowhere else in the world.


The capital's colorful markets, Munda Wang's zoo and botanical gardens, Kalimba reptile park, Kabwata culture village, Lusaka Museum, Zintu Community Arts and Crafts Museum and Copper Art Center cannot be missed.


In the city, see the Mosi-oa-Tunya zoo, Livingstone Museum, Railway Museum, Maramba Culture Village, Mukuni tribal village, traditional festivities and markets. A nearby kayak or boat trip along the upper part of Zambezi, white water rafting, bungi, jump off the Vic Falls bridge, microlight over the waterfall and Batoka Gorge, or go horse riding, walking or hiking.

Kariba Lake:

It offers excellent fishing, water sports, boating and camping on the lake.

Lake Tanganyika:

The deepest and longest lake in Africa offers great diving and hiking to the top of the Kalambo Falls, the second highest in Africa at an altitude of 220 m; Other water sports, fishing and watching games can be enjoyed at Sumbu Park on the shore.

Lower Zambezi:

Excellent watching game by boat or kayak; home to one of the largest remaining elephant herds in the world; see also buffaloes and hippos from close range and abundant birds.

American Express – a business choice

Open your wallet now and you'll probably find a credit card. Credit cards have now evolved from a "business only" position to a position for everyone. For those who want a "businessman" approach, choose American Express. Although it may sound trivial, American Express seems to be more targeted at companies than the average buyer. The main reason for this is that American Express is not as widely accepted as other cards such as MasterCard and Visa. This may be due to the fact that American Express is more of a "business" card.

American Express has many different versions of cards for different people. A blue card that has no fees and has membership rewards. Then comes the "Gold SkyMiles Delta Credit Card". This card earns Delta SkyMiles, which can then be redeemed for Flight Awards at Delta. The "Gold Preferred Reward Card" is another one that has no spending limit and allows you to pay in full. The next card is the "Platinum Business Credit Card", which allows you to pay in time and has no fees for 12 months.

The American Express card is also useful for small businesses because it has tools, including an open forum where you can talk to other small business owners. You can also get tips on managing a small business's finances. This, along with a good attitude, can help you achieve good business if you run a small business. What if you run a larger corporation instead of a small business? American Express also offers corporate card programs! (For more information, see their company page.) They also have solutions for business travelers that can be helpful when traveling.

Are you a buyer Try American Express & # 39; trading tools. This allows American Express to help you publish print ads, such as magazines and newspapers. You can also get Gift Cards, which are prepaid credit cards that have a spending limit to securely transfer money to others. Finally, traders have free access to customer service to get help in case of any problems.

Like Visa, American Express has also introduced "prepaid" cards that work like a gift card that can be used wherever American Express cards are accepted. This allows parents who want to give teenagers money that they can't easily lose the alternative. Pre-paid cards can also be refilled and have many of the same advantages as regular American Express cards, without a check invoice or PIN. Unlike Visa, American Express offers "Special" cards, which can be obtained in "Birthday, Food, Film, Children, Teens, Bride and Groom, and Thank You" varieties.

In general, American Express is a good choice if you run a small business / use a credit card online / etc. However, if you are looking for a good choice for a personal credit card, I would look into a Visa card because they have reliable customer service and are also very friendly for the user. (Although the same can be said for MasterCard). In general, American Express is a unique card that has a good history and I highly recommend it to new companies.

Complete guide to Nottingham East Midlands airport

Nottingham East Midlands Airport is centrally located near Castle Donington in Leicestershire. The cities of Derby, Leicester and Nottingham are within a 30-mile radius of the airport: from the M1 motorway take exit 23 or 24, and if you are traveling on the M42, follow this road until it finally turns onto the A42 and then follow the signs for the airport. Nottingham East Midlands Airport has become the hub of EasyJet, bmibaby and Ryanair, which are not superfluous, and serves many national and European destinations over a short distance. You can catch both scheduled and charter flights from East Midlands Airport, and we provide detailed information about all airlines and holiday companies, and where they are going.

You can get to East Midlands Airport by a variety of methods, including private transfers, where the driver will meet you in the arrivals hall and then take you to the destination of your choice. A taxi from the airport is run by Checker Cars, which has a desk in the arrivals hall. You can either book a taxi in advance or hop in a taxi when you arrive, although the queues can be quite long at peak times.

There are no trains from the airport, but you can take a bus to Derby, Nottingham, Loughborough and Long Eaton. Buses depart from outside the arrivals area and include National Express coaches that travel to Bradford, Leeds, Sheffield, Chesterfield, Luton, Heathrow and Gatwick airports. Full details of routes and timetables are included in our airport guide.

If you want to rent a car upon arrival, you have four companies based in the terminal building to choose from. It is advisable to pre-book the rented car, because it guarantees that you will get the make and model you need, as well as shorten the time of completing formalities upon arrival. We provide full contact details of all car rental companies at the airport and others in the area, as well as local car rentals with chauffeurs and limousines.

The arrival hall at the airport is quite small. Going to the arrivals hall, you'll see car rentals and a taxi, as well as a cafe and newsagents. Airport buses (for parking lots) are on the right hand side of the arrivals, where the Easyjet building is located. We also provide information on live arrivals at East Midlands Airport

The departure lounge at the airport is on the ground floor and is relatively small with only one row of check-in desks. On the left is the Easyjet check-in hall, which is adjacent to the main check-in. We provide live departure information at East Midlands airport, as well as details about East Midlands airport stores, which include a duty-free facility and newspaper kiosks where you can buy something to read while traveling. Our guide to bars and restaurants provides detailed information on where to get something to eat and drink in the arrivals and departures areas.

If you want to leave your car at East Midlands Airport, there are over 4,000 parking spaces offering parking for short, medium and long stays. For more information, see our parking guide at East Midlands.

We have written a general information section at the airport with detailed information on facilities for the disabled, internet access, VIP / executive lounges and where you can exchange money at East Midlands airport as well as local weather conditions and forecasts for the next 5 or 10 days.

Africa Namibia Travel information and tips

In Namibia, on the dry palate of a vast and contradictory land, desires have created a lot of peculiar societies. The sliding dunes of the Namib Desert are formed into honeycombs with the greatest variety of living creatures from all islets around the world.

The deserted Skeleton Coast, a monument to past maritime disasters, contrasts with the climatic holiday atmosphere of the charming German settlement of Swakopmund. In the area of ​​Etosha Pan, the lake of the mother's tears, where water holes surround the extensive salt, large herds of animals constantly crawl around the pubs. This provides one of the greatest browsing options for games anywhere.

In the hinterland, in the surreal Damaraland, you'll encounter various social curiosities, including Petrified Forest; Welwitschia Mirabilis, a thousand-year-old underground tree; statuesque Kokerboom; and tiny Damara Dik Dik with a twitching nose.

Namibia – a large land of heaven.

Namibia, a place where wavy deserts fold to meet a stormy coast, offers a variety of attractions: scenic beauty, including Skeleton Coast – untouched and uncontrollable, this deserted and uninhabited landscape is home to rare Brown Hyenas and Desert Elephants, and is a colony of seals burial place of many ships; Kunene River – the source of one of the largest waterfalls in Africa, Ruacana; the splendor of abundant birds and wildlife; unusual geological formations, including Fish River Canyon, Brandberg, Spitzkoppe and unique star-shaped dunes in Sossusvlei;

virgin venison, including Etosha Pan – an oasis in the center of a vast semi-desert region, Namib Desert – the only desert where elephants, rhinos, lions and giraffes live; diverse and friendly – a vibrant African culture mixed with the architecture and traditions of Germany, Great Britain and South Africa; Adventure opportunities – from boarding sand, canoeing, rafting to hot air ballooning and a desert express train.

Welcome Tourism Services offers a wide range of escort tours; trips with your own car and flight safari; special and adventure packages; custom tours and safaris in this exciting and unique region. We serve individual travelers, groups, conferences and incentives.

Windhoek, the capital of Namibia, is located in the Central Region. Thanks to the international airport, Windhoek is a convenient starting point for starting or ending a trip and is a good starting point for local trips. The northern part of the central region has an amazing variety of birds, animals and mineral richness, while the west is the Namib and Kalahari desert in the east.

The majestic Auas ​​mountains, Eros mountains and rippling Khomas Hochland surround Windhoek. Mineral springs are an oasis in this very dry region, and holiday resorts are located near Windhoek. National parks, fascinating small towns, out of the way mission stations and cattle ranches have their own unique attractions.

The Namib region stretches from Oranjemund in the south through the Skeleton Coast to the border with Angola in the north, mainly consisting of national parks. The Namib-Naukluft Park is considered to be the fourth largest in the world, covering 49 768 km2. Resistant desert plants and a variety of landscapes make it a magical place for set photographers.

The ancient Namib desert covers many tourist destinations in Namibia and is home to one of the oldest plants in the world – the prehistoric Welwitschia Mirabilis and a large number of endemic dead creatures.

Skeleton Coast National Park extends from Ugab to the Kunene River. Resistant desert animals gather around sporadic watering places, while in the distance the rugged mountains and views of the dunes emphasize their beauty.

The popular seaside resort of Swakopmund has many buildings from the turn of the century, these national monuments represent the German colonial past of the city. Swakopmund is quickly becoming the goal of Namibia's groups and conventions due to its numerous tour options. Walvis Bay is 31 km south of Swakopmund, another major port of entry, and has a thriving fishing industry.

Laguna Walvis Bay is one of the most important wetlands in Africa and hosts large flocks of flamingos, pelicans and other water birds. To the west of the Naukluft Mountains is the Sesriem Canyon, which was flooded for centuries by the Tsauchaub River. At a distance of 63 km, there is Sossusvlei, a pool of dry clay, surrounded by one of the highest dunes in the world. Lüderitz, between the desert and the coast, was the first German settlement in Namibia and the base of the South African diamond industry in 1908. This seaside resort is the center of the cancer industry in Namibia, known for oysters and the ghost town of Kolmanskop is not far away.

The fertile northern region is the largest region in Namibia, with extensive arable land supported by underground lakes. The highlight of this region is the Etosha National Park, one of the main wildlife reserves in Africa and the official game reserve since 1907. This park covers an area of ​​22,270 sq km. It extends from the dense bush to open plains and houses numerous birds and wildlife.

Two attractive cities in the center of a rich mining area are Otavi, sheltered by the mountains of Otavi and Tsumeb further north. Damaraland offers contrasting desert grassy meadows and high mountain ranges with amazing geological features, rock paintings and rare animals. It is separated from the Atlantic Ocean by the Skeleton Coast National Park.

The volcanic landscapes around Khorixas bear traces of dinosaurs, and the Petrified Forest (massive tree trunks up to 30 m long) lies scattered across the plains with Welwitschias and other hardy desert plants.

Twyfelfontein (Fountain of Doubt) is located southwest of the Petrified Forest, offering spectacular rock paintings and engravings from thousands of years ago. South of Twyfelfontein is the deserted landscape of a volcanic rock called Burnt Mountain. Nearby are organ pipes, perpendicular basalt formation. The Brandberg range contains the highest mountain in the country (Kunigstein 2573 m) and many rock paintings, including the famous White Lady Brandberg.

Caprivi Strip is an exciting place for adventurers with rivers, forests, swamps and waterways – this is a complete contrast with the barren splendor of the rest of Namibia. Activities in this area include hiking, fishing, watching games, bird watching and mokoro trails. The beautiful landscape of the southern region is harsh, deserted, hot and dry. Earthquakes and storms have carved the earth into wonderful sculptures. The extinct Brukkaros volcano rises above the plains north of Keetmanshoop.

Fish River Canyon – a gorge 161 m long, 27 km wide and almost 550 m deep, and the Ai-Ais hot spring are popular attractions.

There is Kokerboom, aloe that can survive the drought, and the Quiver Wood Forest, a protected area 23 km northeast of Keetmanshoop. Although agriculture (dominated by animal production) provides for the maintenance of around 70% of Namibia's population, mining is the backbone of the economy.

Diamonds, gold, silver, uranium, copper, lead, zinc, magnesium, cadmium and other base metals are produced. Thanks to the rapid development since independence, tourism is now the third most important source of currency exchange revenues in the country.

Great trip to Malawi

Often billed as "Warm heart of Africa", Malawi offers something for all visitors.

Malawi, one of the most beautiful and laid-back countries in Africa, is known for being a target for seekers adventure, rest or ecotourism attractions.

The Malawi scenery is wonderful and diverse, and Malawi are very friendly to travelers. Nature lovers will love National parks and game reserves. Mountain tourism and trekking on the plateau.

Top travel tips for Malawi

Travel in Malawi

The Malawi road network is well established and most of the major routes are marked out. Bus transport is a cost-effective option, express and luxury coach options are available, and boat trips are a favorite.

For people looking more comprehensive African adventure, many land tour operators operate trips covering different countries, enabling travelers a real opportunity experience the spirit of Africa and enjoy a variety of experiences.

Rules of social life –

With a large and a diverse range of tribal environments it is understandable among Malawi that many travelers are worried about accepted behavior and conventions. Fortunately for visiting this African paradiseMalawian society is well integrated, and visitors don't have to worry too much about social differences.

Conventions with greetings –

Malaws are "People handshake." They generally attach great importance to shaking hands during meetings and greetings. Among some parts of society practice a special handshake, including grasping your thumb and placing your left hand on your forearm – foreigners probably shouldn't try to do it, but if you are there and see, you'll know what's going on. Also women and children can Curtsey as a welcome or as a sign of gratitude.

Dress –

Malawi in general tend to have a conventional side in their dress. It is advisable to dress modestly, but of course in such a relaxed society there are no hard and fast rules and probably better just dress according to your intended activity; a day at the beach requires beachwear and safari trip requires long sleeves and pants.

Climate and weather

Winter, the dry season is best time to visit, and lasts from May to October. June and July are the coldest months with very comfortable average daytime temperatures of 21ºC. The dry season also offers excellent game watching and hiking possibilities.

The warm, wet rainy season, from November to April, brings warmer temperatures around 30 ° C. Rainfall is concentrated in the higher plateaus, and some roads become impassable after very heavy rains.


The Malawi Kwacha is the locally used currency. It is freely convertible at around 137 Kwacha to US dollar. American dollars are also gladly accepted, especially for larger purchases.

It is also worth noting that the neighboring currency of Zambia, also called Kwacha, is worth a fraction of the Malawi Kwacha amount, so travelers must be careful.

Credit cards are accepted to some extent, but only major brands such as Visa and MasterCard, and then only through larger hotels or businesses addressed specifically to tourists. It is generally safer to assume that your card will not be easily accepted.

Travelers checks they are not always easily replaceable. Some banks, Forex offices and the best hotels can do that, but US currency in cash is probably a better option.

Health precautions

Malawi it Malaria risk area. To minimize the risk of mosquito bites, wear lightweight long-sleeved clothing and use an effective insect repellent (containing diethyltoluamide DEET) on exposed skin.

Sleep under treated mosquito nets or make sure your apartment's doors and windows are shielded from mosquitoes. Turning on the fan or air conditioner at night will also reduce mosquito activity to some extent.

Nowadays three most effective anti-malarial drugs are mefloquine (lariam or mefliam), doxycycline and malaron (malanil). Some medications can cause side effects and must be taken for some time before you are at risk, so consult your doctor or travel to a health center well before your planned trip.

Worth seeing Malawi attractions

Lilongwe – This one The capital of Malawi, is famous for the Old Town, where there are stalls, charming cafes and restaurants, and the New Town, where offices and shops are located.

Blantyre – Blantyre, located in the south of Malawi, is considered the center of trade and industry in this country. Interesting for beer lovers, is home to the Carlsberg brewery and has many restaurants and accommodation options.

Lake Malawi – probably Malawi's most famous tourist attractionLake Malawi is also known as Lake Nyassa and Lake Livingstone & # 39; s (from the famous explorer David Livingstone & # 39; a). It is the southernmost lake in the Great African Rift Valley.

The lake is about 560 km long and has a total area of ​​almost 30,000 km² borders with Mozambique, Malawi and Tanzania and is a source of territorial disputes between Malawi and Tanzania.

Lake Malawi is home to greater diversity of native fish species than any other lake in the world thanks to that very popular with scuba divers and snorkelers.

Its calm blue waters and stunning golden beaches they are a perfect place of rest for people looking for a bit of rest and relaxation. Water Sports like canoeing; kayaks, windsurfing and water skiing are available for those seeking a more active source of entertainment.

Heathrow airport transfers

A transfer from Heathrow Airport is necessary to get to Heathrow Airport. Taxi transfers are popular due to the proximity of airports, just 15 miles from central London, where most hotels and apartments are located.

Taxis on Heathrow are located at all four terminals. They are rigidly managed by airport staff. This is not like other airports, where it is free for everyone. Black London taxis are the only ones allowed and there is a fast passenger line. Ticket prices range from 47-54 GBP depending on the distance.

If you want to save a little on a taxi, you can book a taxi for Heathrow in advance. Many of these transfers to Heathrow Airport can be found online. It will save you around 20 GBP.

At Heathrow Airport, it will take 30-45 minutes to pass through the customs, so there will be a "waiting fee" and a parking fee for the taxi. The driver will be waiting for you in the parking lot and will meet you at the agreed place. The driver will be there, don't worry.

At 15.00 GBP, the Heathrow express train is probably the most expensive one-way trip. If it's your choice, a coffee machine runs every 15 minutes and takes you to London Paddington station in 15 minutes.

A cheaper alternative is the Heathrow combination. It makes five stops before hitting Paddington station and costs only GBP 9.50.

An even cheaper alternative is the London Underground. For 4 GBP you can't beat it economically. You will, however, make countless stops and it should take 45 minutes.

Canadian express entry for free start

In January 2015, the Canadian Express Entry option appeared, and people wanting to call Canada home were excited or worried. After all, the numbers didn't look good for some when an employment offer was needed to give you 600 points. It came on January 31 and the first draw came, and the lowest point score was 886, and just over 770 candidates received an invitation to apply for permanent residence.

Disappointment spilled around the pool because many people thought they would stay there and drown, then February came and the net returned to the pool and walaah, attracted 779 swimmers again, this time the point was lower, just over 800.

Swimmers began to feel hope, maybe this express thing can just work. If the result decreases, it may be a comfortable place for swimmers without a job offer. Many lawyers and consultants took care of preparation for the upcoming business summit. The phones were busy, people from all over the world wanted to jump into the pot, and some experts were too ready to push them. They knew the day would come and the result would be low enough for their customers.

Yes, that day has come and the result surprised some people. "Is it really one very wide open consultant asked his assistant, 481 points?" "Yes, yes," replied the clever assistant. Messages spread throughout Listserv and other communication forums such as wildfire, the biggest draw so far, and over 1,600 swimmers were saved from a very crowded pool.

Citizenship and Immigration Canada recommended express entry as a quick path to permanent residence, people invited to submit an application had 90 days to submit certain required documents and extend their stay, within six months or less qualified they will receive permanent residence.

The long-awaited unannounced day came on April 10; this day will be remembered by many, for various reasons. The minister had good news and proudly announced that just three months after the launch of Express Entry, he welcomed the first three candidates of Express Entry. "Did I just hear that … did he say he had three candidates? Three months equals three candidates – do math. After three months, out of 6,851 lucky swimmers who were invited to apply for permanent residence, the minister proudly welcomed the three. Two of the lucky three are students who have applied under the Canadian Experience Class and the other under the federal stream of qualified employees.

Well, what can I say, three people were taken out of the ranks, and the minister proudly welcomed them and actively welcomed "many more to follow."

Has anyone else said it is a bit disturbing or am I just too eager or overzealous to see the real purpose or benefit of the Express Entry service. Yes, okay, okay, please, no hatred, please, I understand. Minister Alexander said: "Recently, highly qualified candidates had to wait behind a very long squad before being considered for permanent residence." Do I read too much on this topic to believe that the minister is of the opinion that other candidates who have submitted applications in the old system and are currently waiting in queue are not "highly qualified"? However, it is still very important to remember that there are currently three people in the line, but 6848 is waiting with those who sit and wait for many months to make a decision.

I can be the only one who is not too excited about Express Entry, or at least sometimes its implementation. I was hoping that the minister would take further steps to reduce the backlog of people who are already waiting instead of creating another pile – I could say that another two stacks, one is still waiting in the pool and the other is waiting in the second line, that it is an 'invitation' ".

Correct me if I'm wrong or I'm just too impatient, expecting too large a system that is still experiencing increasing pain, but the express train seems to be very slow. Suffice it to say, the next draw should be around the corner and I really want to see the numbers.

How to go to Legoland from Singapore

If you're thinking of going to Legoland in Singapore (SG), you must thank the heavens for their little pity, because there are several transport options to choose from.

Legoland is one of the most accessible theme parks in the world because it is located near Lion City. In fact, getting there is not as difficult as you can imagine. That is why millions of tourists come to Legoland, which is located only 45 kilometers from Garden City (another name SG). Even more amazing is the fact that the amusement park has seven other interesting amusement parks. In addition, this place is also full of restaurants, gift shops and mini-shops that can really encourage children and adults to become a part of the tour during a visit to Singapore.

How to get there

Thanks to technology and foresight, travel to Legoland is as easy as ABC. You can choose a method that suits your individual or family needs, budget and other preferences. Here are the transport options:


If traveling long distances and spending more time on the road does not bother you or your family, this is one good way to travel because you do not need to book in advance. You can present your group at public bus terminals going to Johor Bahru. Just follow the Jurong East and Boon Lay going to Tuas Checkpoint, then get off when the bus stops at CIQ Interlink.

You can travel by bus from 7:00 to 23:45, Monday to Sunday. From this moment you get on another bus. Legoland will be the first stop of this trip. There are 8 bus trips from CIQ Interlink, which starts at 9:00 am every hour and 30 minutes later. The SI1 bus and JP02 bus only have four journeys in one day, which starts at 8:30 and then every 3 hours.

Bus ticket prices range from SGD20 to SGD56 per person.


If you want to travel faster than the bus, this is one of the best options. You can hire an accredited taxi from Singapore and request a drop-off at Johor Bahru Sentral. From this moment, take another taxi to get directly to Legoland. With this method, you do not have to travel for at least two hours. You can even bring older people or people with comfort problems.

However, it is more expensive and you need to book in advance. Optionally, you can also use Legoland ticket booking to facilitate convenient entry after reaching a customs office in Malaysia or Singapore. Remember that only accredited taxis are allowed in Malaysia and regular taxis are limited to the Singapore side exit. To make it more convenient, you can agree with the SG taxi to coordinate the Malaysian taxi that will meet you at the border.

Private transport

When we speak privately, it happens via a passenger car or by renting a private vehicle. The best thing about this option is that you will be picked up wherever you are in Singapore and you will be dropped directly onto Legoland in Malaysia. Another amazing feature of this method is that you don't have to get out of the car after reaching custom checkpoints at Malaysian and Singapore stations.

If you rent a private car, it costs from SGD 170 to SGD 320, depending on the type of vehicle you reserve. This is of course an ideal option if you prefer a faster trip from SG to Legoland and you have the money to go crazy. In addition, it is also great for groups, because the more people you travel with, the cheaper it becomes when you rent the entire vehicle instead of paying for the passenger.

Package trip

You can book in advance at various travel agencies and let them take care of everything, including arranging transport services from Singapore to Legoland along with other extras such as free bottled water (and even food), comfortable seating, child-friendly armchairs, DVD players , TV monitor or music player. Some tours also include insurance coverage and providing entertainment invitations whenever possible.

Whether you're traveling from Singapore to Legoland alone, with your family or with a group, there is always one option that suits you best.

APSRTC buses – the most preferred ways to travel in Hyderabad City

With about 70 lakh population, Hyderabad is one of the most populous cities in India. The city of Hyderabad provides a range of employment opportunities – both for white-collar workers and manual workers; in this way it attracts people from various places in India who come and work. The large number of people working in Hyderabad depends on public transport to travel. Not only employees, students / students looking for work, children to seniors and housewives to maids, almost everyone travels on state-owned public transport – APSRTC (Andhra Pradesh State Road Transport Corporation).

Why do people in Hyderabad prefer APSRTC?

Although there are various public transport modes such as SETWIN buses (sponsored by the government but not belonging to APSRTC), MMTS (local trains), cars, taxi hire etc., APSRTC buses (generally called city buses / RTCs) are the most preferred choice for many people in Hyderabad.

Many people travel by city buses because:

• Economical – with four rupees you can travel up to 3 km with a regular bus in the city of Hyderabad. You can travel from Dilsukhnagar to Secunderabad (about 13 km) using Rs.11. As a side note, fuel price increases able to force people to lock their vehicles at home.

• Comfortable – people find traveling by city buses more convenient than traveling by other vehicles, sometimes they prefer city buses to their passenger vehicles. They do not have to deal with traffic jams, which often occur during rush hour at various points in the city. Sitting and ventilation in buses is very decent. Because these buses are larger, they have better shock absorbers that help in comfortable travel on uneven roads of Hyderabad.

• Less exposure to pollution – seats on RTC buses are much higher than the ground. Unlike cars and other vehicles, passengers will not have problems with smoke entering the vehicle from the tailpipes of other vehicles.

• Safe – RTC buses are very safe compared to other transport options. Drivers are generally well-trained and know how to drive a city. Their driving skills can be seen on narrow roads with a full audience, like at Sultan Bazaar, Koti.

• Convenience – RTC buses service almost every area of ​​the city. A bus stop is located every half kilometer in the city center. Although most buses start at around 6 am, some services will start at 3:30 am. You can find buses running in the city until midnight.

APSRTC – the main player in public transport:

The above reasons will certainly make them the most preferred options for traveling around the city. This may be the reason why the APSRTC does a good job, providing transportation to city residents despite steady income losses. We'll see some interesting statistics about APSRTC buses (city services only, not district services) that made them people.

• According to the latest statistics, 72% of Hyderabad's inhabitants use public transport (buses, cars, taxis, MMTS) as the main means of transport. Of which 98% depends on APSRTC.

• The organization maintains a bus fleet with over 4,000 buses on various routes covering almost all areas – not only in the city center, but also in suburban areas.

• RTC buses travel almost 40,000 daily around the city, carrying around 36 lakh (average) people.

• From 2,480 buses in 2000-02, RTC buses in the city increased to 3,521 buses in 2009-10.

Types of RTC buses that can be found on Hyderabad roads:

There are many RTC bus services in Hyderabad. The bus fare depends on the comfort level it gives.

• Normal: There are over 2,000 regular city buses in the city. These buses are one of the cheapest ways to travel around the city. Only by paying Rs. 5 / – on these buses we can travel up to 4 km. These buses are painted white and orange, and the minimum fee for these buses in Rs. 4 / – (up to three bus stops). These buses are always full; unless you get on the bus at the bus stop or if it is odd time (afternoon or night), you rarely get a place to sit.

• Metro Express: around 1215 Metro Express buses run in the city. While regular buses stop at every stop, Metro Express only stops at the main bus stops. The minimum charge on these buses is Rs. 6. They are slightly larger and slightly spacious than regular buses and are often painted blue.

• JNNURM Metro Express: these are special buses that are sanctioned by the city under the JNNURM program (Jawaharlal Nehru National Urban Renewal Mission). Although the fares and stops are similar to those at Metro Express, they differ in appearance. These buses are longer and wider with semi-low floors. These buses have LED displays that display the bus number; the bus origin and stops along the route are also displayed. They can be found in white and blue. CNG buses are also being introduced, and around 147 CNG Metro Express buses are currently operating in the city.

• Metro Deluxe: Deluxe buses stop in fewer places than Metro Express buses and are painted green. The minimum charge on these buses is Rs. 8 / – and we can find special seats on these buses. Currently, around 50 Deluxe buses run in the city.

• Veera: Although Deluxe and Veera are the same, they look different. These buses are blue, have LED displays, and also have semi-low floors. Ticket prices are the same again. These buses were launched during the 2002 National Games. To transport players. That is why they received the name Veera, which was the mascot of the national games.

• City Sheetal: These buses offer maximum comfort. City sheets are fully air-conditioned, have a special seating arrangement, with reclining seats, spacious legroom and enough space for passengers. Foot buses cannot be found on these buses because the door is completely closed and the driver opens and closes the automatic door at each stop. They can be found in green, and the minimum fee on these buses is Rs. 10 / -. There are currently 86 City Sheets in the city.

• Minibuses: These are the newest entrances to the city, commonly called Charminar minibuses. They are small compared to other buses, and their capacity can accommodate from 32 to 40 seats. At present, they are operated only in the area of ​​Charminar, because they are specially designed to run on the narrow streets of the old city. Ticket prices are similar to regular bus tickets and can be found in white and red.

A huge fleet of buses, an economical fare, a comfortable journey, and above all RTC buses allow a safe journey for every passenger. Perhaps these are more than enough to become a universal human choice.